How compassion makes teams stronger

The talk

In this talk Imre describes the moment his communication skills failed him: at home, with his wife.

What it is about

Most of us learn communication as techniques: listen actively, use I-statements, reflect back what you heard. They work until the moment it really matters.

Under pressure, people feel the difference between a technique aimed at them and a person turning towards them. The words can be the same. The intention is different.

The second half is about common humanity: the person across the table struggles with roughly the same things you do. Strong teams can go into a conflict and come out still connected.

Where the ideas go next

The written version of this argument is what is compassionate leadership. Our advanced communication training builds on the part about techniques.